Refund Policy

1. No Refund on Game Participation

• Once a user deposits money into their 52 Cards account, it cannot be refunded unless there is a verified transaction error.
• Entry fees for tournaments and cash games are non-refundable, even in case of disconnection, user inactivity, or gameplay issues beyond our control.

2. Refunds for Failed Transactions

• If a deposit amount is deducted from your bank account but not credited to your 52 Cards wallet, we will process a refund within 5-7 business days after verification.
• If a withdrawal request fails due to technical issues, the amount will be re-credited to your game wallet.

3. Duplicate or Incorrect Transactions

• If a duplicate payment is made due to a technical glitch or user error, the excess amount will be refunded after verification.
• Users must report such issues within 48 hours of the transaction by contacting our support team.

4. Chargebacks & Fraudulent Activities

• If a user initiates a chargeback request without valid grounds, their account may be suspended or permanently blocked.
• Refunds will not be provided if we detect any fraudulent activities, unauthorized gameplay, or policy violations.

5. How to Request a Refund

• For refund requests, users must:
• Email us at [Your Support Email] with transaction details.
• Attach proof of payment (bank statement, UPI screenshot, or transaction ID).
• Allow up to 7 business days for processing

6. Changes to This Policy

52 Cards reserves the right to modify this refund policy at any time. Changes will be updated on this page.

Rummy Tournament

• For refund-related queries, reach out to:
• [Your Support Email]