Privacy Policy

Introduction

This Privacy Policy is an integral part of our Terms of Service. By accepting our Terms of Service and Privacy Policy during registration, you consent to the collection, use, and sharing of your personal data as described herein. This policy outlines how Rewardoo Pvt Ltd, the parent company of contact@rewardoo.ai (hereinafter referred to as "contact@rewardoo.ai," "we," "us," or "our"), collects, uses, and protects your personal information. Please read this Privacy Policy carefully to understand our practices regarding your data.

1. Policy Objective

At support@52cards.co.in, we are committed to safeguarding your privacy. This Privacy Policy explains how we collect, use, store, disclose, and manage your personal information. Our goal is to ensure transparency and provide you with control over your data while using our services.

3. How We Use Your Information

We collect various types of information to provide and improve our services. The information we collect includes:

Sensitive Personal Data:

• Account password
• Financial information (e.g., bank account details, credit/debit card details)

Other Personal Information:

• Full name
• Date of birth
• Telephone number
• Postal/contact address
• PAN number (if applicable)
• IP address, browser type, and language
• Date and time of access
• Referring website address
• Photographs for testimonials and promotional purposes
• Any other information categorized as sensitive personal data by law

3. How We Use Your Information

We use your information for several purposes, including:

Providing Our Services:

• Verifying user accounts
• Maintaining user accounts
• Completing transactions
• Analyzing user behavior for service improvement

Improving Our Services:

• Analyzing traffic and usage patterns
• Advertising and determining service efficacy
• Developing new features and functionalities

Marketing:

• Using photographs and testimonials for promotional purposes
• Displaying ads through Google Analytics and other third-party services
• You can opt-out of Google Analytics and customize ad preferences through Google's ad settings

Sharing Data:

• With employees, contractors, agents, and regulatory authorities on a need-to-know basis
• With advertisers and sponsors for marketing and contest purposes
• For market research and advertising analysis through third-party firms
• Using non-personal aggregated data for auditing and analysis

Cookies:

• Cookies are used to personalize your experience, manage game sessions, analyze data, and enhance security
• Advertisers may also use cookies controlled by them

Email Communication:

• Sending updates, promotional content, and referrals
• Using your email address for invitations and promotional activities

4. Data Security

We implement robust security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Internal reviews of data collection, storage, and processing practices
• Encryption and physical security measures
• Comprehensive information security programs

While we strive to secure your data, no online system is completely immune to threats. You should protect your login credentials and notify us immediately if you suspect any security breaches.

5. User Control Over Personal Data

You have several rights regarding your personal data:

Updating Your Information:

• You can update your information by contacting us at support@52cards.co.in

Withdrawal of Consent:

• You may withdraw consent for the use of your data by emailing us, which may affect your ability to use our services

Deletion of Data:

• You can request data deletion through the 'Other Details' tab in the My Account section. Upon confirmation, we will delete your data, subject to applicable laws and exceptions.

Rummy Tournament

52cards is proud to host some of the most thrilling Rummy Tournaments in the online gaming space. Our tournaments are designed to test your skills, enhance competition, and provide opportunities to win amazing prizes. This page details everything you need to know about our tournaments, from participation to winnings.

1. Tournament Objective

Our Rummy Tournaments are crafted to create a competitive yet enjoyable environment for players. Whether you're a novice or a seasoned player, we offer tournaments of varying levels, ensuring everyone gets a chance to win big.

2. Types of Tournaments

At 52cards, we host a variety of Rummy Tournaments to keep things exciting:

• Daily Tournaments: Test your skills daily and win exciting prizes.
• Weekly Showdown: Participate in our weekly tournaments for a chance to win massive rewards.
• Festive Specials: Join special tournaments during festivals and holidays for exclusive prizes.
• Leaderboard Tournaments: Compete with the best players and climb the leaderboard for prestigious rewards.

3. How to Join Tournaments

• Visit the Tournament section in your 52cards account.
• Select the tournament you wish to participate in and follow the registration steps.
• Ensure you meet any entry criteria such as buy-in amounts or skill levels.

4. Tournament Rules

• Players must abide by the specific rules set forth for each tournament.
• Failing to adhere to the tournament guidelines may result in disqualification.
• The decision of 52cards in matters related to tournaments is final and binding.

5. Prizes and Winnings

• Tournaments come with cash prizes, bonuses, and other exciting rewards.
• The prize distribution will vary depending on the type and size of the tournament.
• Winnings will be credited to your 52cards account as per the terms and timelines mentioned in the tournament details.

6. Fair Play Policy

Commitment to Fair Play

52 Cards is committed to maintaining a safe, secure, and transparent gaming environment where all users have an equal opportunity to win. Any form of fraud, cheating, or unfair practices is strictly prohibited.

Prohibited Activities

• Multiple Account Creation: Users may operate only one registered account; multiple accounts are strictly prohibited.
• Collusion & Cheating: Coordinating with other players to manipulate outcomes is a serious violation.
• Use of Bots & Software Assistance: The use of automated tools, scripts, or software that interferes with gameplay fairness is banned.
• Chip Dumping: The intentional transfer of chips or funds between players to manipulate winnings is classified as fraud.

Detection & Consequences

52 Cards uses AI-based monitoring systems and manual audits to detect and investigate suspicious activities. Penalties for violations include:

• First offense: Temporary suspension of the account.
• Repeated offenses: Permanent account ban and forfeiture of funds.
• Severe fraud cases: Legal action as per applicable laws.

User Responsibility

• Users must report any suspicious activities to support@52Cards.co.in.
• Users must not exploit software vulnerabilities or loopholes for personal gain.

Privacy

You are responsible for the confidentiality of your personal information that you use at 52 Cards. Information like Mobile Number, Email ID, banking details, Date of Birth etc should not be shared with anyone else under any circumstances.

7. Tournament Cancellation

• 52cards reserves the right to cancel or postpone tournaments due to technical issues, low participation, or unforeseen circumstances. Players will be notified of any such changes.

8. Contact Us

For any queries or assistance regarding Rummy Tournaments, feel free to contact our support team at support@52cards.co.in.

6. Data Retention Policy

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy and as required by applicable laws.

7. Exclusions

We may disclose your personal data if required to:

• Comply with legal processes or government requests
• Enforce our Terms of Service and Privacy Policy
• Prevent fraud and ensure information security
• Protect your rights, our rights, and the rights of the general public

8. Limitation of Liability

This Privacy Policy describes our data protection practices and does not create legal rights beyond those explicitly provided. Our liability is limited to removing sensitive personal data and personally identifiable information, as detailed in our Terms of Service.

9. Grievance Officer

For any grievances or concerns regarding your personal data, please contact our Grievance Officer:

• Email: support@52cards.co.in

10. Risk Monitoring Policy

Introduction

52 Cards is committed to maintaining a fair, secure, and transparent gaming environment. This Risk Monitoring Policy outlines our approach to identifying, assessing, and mitigating risks associated with fraudulent activities, financial transactions, and gameplay integrity while ensuring compliance with Indian laws and regulations.

Objectives

• Ensuring compliance with legal and regulatory requirements along with the draft Online Gaming (Regulation) Bill, 2023 when it comes into effect.
• Preventing fraudulent activities such as money laundering, multiple account creation, and collusion.
• Protecting users from unfair gameplay and maintaining platform integrity.
• Monitoring financial transactions to detect suspicious patterns.

Legal & Regulatory Compliance

• The Information Technology (IT) Act, 2000 and IT Rules, 2021
• The Prevention of Money Laundering Act (PMLA), 2002 for AML compliance
• The Foreign Exchange Management Act (FEMA), 1999 (for cross-border transactions)
• The Income Tax Act, 1961 (for TDS on winnings)
• Reserve Bank of India (RBI) Guidelines on digital payments
• State-Specific Gaming Laws (users from restricted states cannot participate)
• The Consumer Protection (E-Commerce) Rules, 2020 – Ensuring transparent business practices for online platforms
• The Gambling (Online Gaming) Legislation Bill, 2023 – In line with the proposed legislative framework for online gaming in India

Risk Identification and Assessment

• Account Fraud: Detection of multiple accounts, fake identities, and use of stolen credentials.
• Financial Fraud: Monitoring unusual deposit and withdrawal patterns.
• Gameplay Manipulation: Identifying collusion, bot usage, or unfair advantages.
• Responsible Gaming Risks: Tracking excessive gaming behaviours that may indicate compulsive gambling.
• Tax Evasion Risks: Ensuring that users are compliant with the Income Tax Act, particularly regarding the declaration of winnings by way of deduction of appropriate TDS amounts.

Fraud Detection Mechanisms

• AI-based Monitoring Systems: Automated systems analyse transaction patterns and gameplay behaviours.
• Manual Review Teams: A dedicated team investigates flagged accounts and transactions.
• Geolocation and IP Tracking: Ensures compliance with jurisdictional laws and prevents multi-accounting.
• Transaction Limits and Verification: Users with high transaction volumes undergo additional scrutiny.

User Authentication and Verification

• KYC (Know Your Customer) Requirements: Users must submit valid government-issued ID proof before making withdrawals and should be mandatorily more than 18 years of age.
• Two-Factor Authentication (2FA): Users are encouraged to enable 2FA for additional security.
• Device and Browser Fingerprinting: Prevents unauthorized access and multiple account creation.
• Regular KYC Re-verification: In compliance with ongoing regulations, periodic re-verification may be required for continued access to the platform.

Restricted States & Jurisdictions

As per state laws, real-money gaming is prohibited in certain Indian states. 52 Cards does not permit users from:

• Tamil Nadu
• Andhra Pradesh
• Telangana
• Karnataka
• Odisha
• Assam
• Sikkim
• Nagaland

Attempts to bypass these restrictions using VPNs, fake locations, or third-party accounts may result in account suspension and fund forfeiture.

Monitoring of Financial Transactions

• Frequent large deposits and withdrawals.
• Sudden changes in transaction behaviours.
• Transactions involving multiple accounts with the same credentials or devices.
• Unusual winnings or losses within short timeframes.
• Use of non-Indian payment gateways that may pose a risk of regulatory violations (e.g., cross-border transactions).

Users from states like Kerala, Gujarat and others with evolving regulations will be closely monitored to ensure compliance with emerging laws.

Fair Play and Responsible Gaming

• Implements strict fair play policies against collusion, bot usage, and cheating.
• Allows users to set self-imposed deposit limits.
• Provides self-exclusion options for players facing gaming addiction issues.
• Conducts random audits and game integrity checks.
• Educates users about the risks of online gambling and promotes awareness about responsible gambling practices, as mandated by emerging Indian regulations.

Handling of Violations

• Account Suspension or Termination: Users violating fair play rules or engaging in fraudulent activities may have their accounts suspended or permanently banned.
• Funds Freezing and Confiscation: Any funds associated with fraudulent activities may be withheld or forfeited.
• Legal and Regulatory Reporting: Suspected money laundering or other illegal activities will be reported to relevant authorities.
• Reporting to MeitY: In accordance with the Intermediary Guidelines and Digital Media Ethics Code, 2021, if applicable.

Customer Support and Dispute Resolution

• Email: support@rummy246.com
• Phone Support: Dedicated helpline for immediate concerns – 1800 890 2466
• Through contact form in our website

Policy Updates

52 Cards reserves the right to update this Risk Monitoring Policy as needed to enhance security and compliance. Users will be notified of any significant changes through email or in-app notifications.

By using 52 Cards’s services, users agree to abide by this Risk Monitoring Policy and cooperate with any risk assessment processes conducted by the platform.

11. 52 Cards KYC Policy

Introduction

At 52 Cards (52Cards.co.in), we are committed to providing a secure and responsible gaming environment. As part of this commitment, we require all users to complete the basic Know Your Customer (KYC) verification process before making any deposit and complete KYC verification process before making any withdrawal. KYC verification ensures compliance with regulatory requirements and enhances security, fraud prevention, and promotes responsible gaming practices. It is also in line with gaming laws, including the authorities it is licensed by.

Why KYC is Mandatory

• Regulatory Compliance: Adherence to government regulations and gaming laws
• Fraud Prevention: Protecting users from identity theft and unauthorized transactions
• Secure Transactions: Ensuring that financial transactions are legitimate and safe
• Fair Gaming: Ensuring that all players are real individuals and not engaging in fraudulent activities

When is KYC Required?

• Basic KYC verification must be completed before making any deposit on our platform
• Users cannot withdraw funds without a successfully verified KYC
• Verification is required in case of security concerns, account recovery, or suspected fraudulent activity

Accepted KYC Documents

• Aadhaar Card (Mandatory for identity verification)
• PAN Card (Mandatory for withdrawals and tax compliance)

KYC Verification Process

• Login to your 52 Cards Account: Visit 52Cards.co.in and log in with your registered credentials
• Access KYC Section: Navigate to the "My Profile" section and click on "KYC Verification"
• Upload Required Documents: Enter your Aadhaar and PAN details for verification or send clear scanned copies for verification
• Auto-Verification: Our system will instantly verify your details using an API-enabled authentication process
• Completion Confirmation: Once verified, you will receive a confirmation notification via email and pop-up alert on the platform
• Failed Verification & Document Rejection: In the case of failed verification, users are allowed a maximum of two failed attempts to submit correct documents. If documents are rejected twice, the account will be temporarily suspended until further verification is completed

KYC verification is only available to the players who are not residents of restricted territories. The state laws of following states come under restricted territories wherein the users cum residents are not permitted to play cash rummy games:

• West Bengal
• Andhra Pradesh
• Telangana
• Karnataka
• Odisha
• Assam
• Sikkim
• Nagaland
• Arunachal Pradesh

Users shall abide by these state laws and will not use 52 Cards’s Services to deposit cash, withdraw cash, or participate in cash games while residing in the above-mentioned states.

Users must contact support at support@52Cards.co.in for manual verification assistance.

By submitting your KYC documents, you consent to 52 Cards collecting and processing your personal information as per our Privacy Policy & our Terms and Conditions.

The TAT for auto-verification is 15 mins (subject to server response from the regulators). However, any manual verification can take up to 72 hours subject to submission of all required documents.

Users are also strictly advised to update 52 Cards with their fresh KYC details within 7 working days of any change or before initiating withdrawal post change, whichever is earlier.

Withdrawal cum Deposit Policies & Restrictions

• Name Matching Requirement: The name on the bank account must exactly match the name on the submitted KYC documents – PAN card
• TDS applicability: A 30% TDS will be applicable on all withdrawals as per regulatory guidelines. Kindly refer to our TDS policy for further insights
• Withdrawal Request Processing: Withdrawals will be processed only after KYC verification is successfully completed. Ideally, withdrawal is processed within 24hrs (subject to working hours / days or force majeure conditions)
• Deposit Limit: Minimum deposit request accepted is ₹99/- and maximum deposit allowed is ₹49,999/- per user per transaction. Deposits can be done without any restrictions on any given day
• Withdrawal Limit: Minimum withdrawal request accepted is ₹99/- and maximum withdrawal allowed is ₹49,999/- per day. Withdrawal limit is set to 2 per day per user, preferably between 9 AM to 6 PM on all working days (working days refers to bank working days in the state of Maharashtra)
• Once players load money through UPI, the same UPI address (VPA) will receive withdrawals / payouts necessarily. In case there is an alternate UPI ID for the same player, relevant supporting proof along with email from registered email ID needs to be sent to us for approval before initiating withdrawal
• The requested withdrawal amount must be available in the user’s withdrawable balance, subject to deductions as per applicable tax laws and fees
• 52 Cards reserves the right to cancel or reverse withdrawal requests if suspicious activities, fraudulent transactions, or violations of company policies are detected. Users will be notified of any cancellations along with the reason for such actions

Notifications & User Alerts

• Pop-up notifications on the platform during login and deposit attempts
• Email notifications to the registered email ID

Security & Fraud Prevention Measures

• Data Security: All uploaded documents are encrypted and stored securely, ensuring 100% confidentiality
• Strict Rules Against Account Sharing: Users are prohibited from sharing their accounts with others
• Legal Action for Fake Details: Any false information submitted will result in account termination and may lead to legal consequences
• Responsible Gaming Commitment: We ensure compliance with ethical gaming practices and player protection policies

The decision on KYC and onboarding of 52 Cards management is final in case of any disputes.

Contact Support

• Support Email: support@52Cards.co.in
• Developer Support: developer@52Cards.co.in

We are here to ensure a seamless and secure gaming experience for you. Complete your KYC today and enjoy hassle-free gaming at 52 Cards!

12. Objective and Purpose of the Privacy Policy

Objective and Purpose of the Privacy Policy

52 Cards is committed to safeguarding Player’s privacy and establishing confidence and trust. This Privacy Policy outlines our privacy practices concerning personal information collected when player opt for our services, products, features or content via any website, application or any other digital or physical mode, even if player have not created an account or registered with us. We reserve the right, at our discretion, to modify this Privacy Policy from time to time. The updated version shall be made available on Our website or can be collected from our registered office during working days / hours.

This page updates our policies concerning the collection, utilization, and disclosure of personal information when using the Service / Product / Application / Website.

This Privacy Policy is in compliance with the following Acts and as amended thereof and other applicable law enacted from time to time:

• Sec 43A of the Information Technology Act, 2000
• Regulation 3(1) of the Information Technology (Intermediaries Guidelines) rules, 2011
• Regulation 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (the “SPI Rules”)

52 Cards will only utilize or disclose a player’s information as outlined in this Privacy Policy. The information gathered from users, encompassing individual personal information along with objectives, methods, and procedures involved in gathering, utilizing, processing, retaining, accessing, disclosing, and disposing of the collected information is clearly stated in this Privacy Policy. The statements and procedures mentioned under this Privacy Policy must be read in conjunction with our general Terms and Conditions, available on the Website. Unless specified otherwise in this Privacy Policy, terms mentioned here have the same definitions as those found in Our Terms and Conditions.

Applicability and Acceptance of these terms

This Privacy Policy is applicable to Personal Information (referring to any/all information/ documents/ details that relates to a natural person, which either directly or indirectly in combination with other information is available with the Company, can identify such person) and such other information as mentioned further in this Privacy Policy.

By visiting and/or using/downloading our website, players are accepting and consenting to the practices described in this Privacy Policy. Players accept this Privacy Policy when they visit our website, sign up for, access, or use our products, services, content, features, technologies or functions offered on our website and all related sites, applications, and services unless otherwise agreed through contract.

Review and Updates of Privacy Policy

This Privacy Policy may be amended/updated at any point of time by way of posting the latest version on our website. The policy effective date shall be the published date of the policy on our website. Upon significant changes to this Privacy Policy, prior notice shall be provided by way of publishing this Privacy Policy at least 15 days in advance on our website. After 15 days, it will be considered as expressly consented to all the amendments in this Privacy Policy by the players.

Security practices protecting personal information

In this Privacy Policy, the term "personal information" refers to data that can be linked to a particular individual, enabling their identification. We do not classify personal information to encompass data that has been anonymized in a way that prevents the identification of a specific user.

Your personal information is stored and processed on our computers within our facilities or in our partner’s facilities. We employ a combination of physical, technical, and administrative security measures to mitigate the potential risks of loss, misuse, unauthorized access, disclosure, and alteration. These safeguards include:

• Firewalls
• Data encryption
• Physical access controls at our data centres
• Authorization controls for information access

We have taken comprehensive measures to ensure that our security practices align with the relevant laws and meet industry standards.

Information collected and Uses

The personal information provided by the user is used by 52 Cards to enhance and deliver the superior service over time. By utilizing / assessing the Service / Product / Application / Website, the user consents to the collection and use of information as stated in this policy.

Storing personal information of Player’s, is therefore, our top priority. The following types of personal information is collected by us, from time to time:

a. Personal Information

• Contact Information: Name, residential or office address, email address, phone number, date of birth, and similar details.
• Extended Information: Family details, educational background, occupation, etc.
• Financial Information: Bank details, PAN number, etc.
• Conversation Information: Phone call recordings, email records, etc.
• Third Party Information: Interactions, surveys, marketing emails, customer support etc.
• Testimonials / Customers Speak: Voluntarily provided and used on website unless deletion/update requested.

b. Device Information

• Information sent from computer, mobile or similar device.
• Data such as pages accessed, IP Address, Device ID, geo-location, application logs, referral URL, etc.

c. Cookies Information

We collect anonymous information through cookies and web beacons to improve services, analyze page flow, and measure promotions.

• Cookies help store and retrieve user data on hard drive / storage.
• Web beacons support analytical tracking and user engagement monitoring.
• Includes third-party social media features which may collect IP address, cookies, etc.

This policy does not cover third-party cookies, web beacons, or widgets.

d. Express consent Information

• Consent to contact players via SMS/Call/Email for product updates and offers.
• Consent to share personal data with third parties including banks, credit bureaus, etc.
• Option to withdraw consent at any time by contacting us.
• Consent withdrawal may lead to termination of specific services.
• Users have the right to access, rectify, or delete their data.
• Transparency in third-party data sharing (e.g., analytics providers, payment processors).

Use of information collected

Collected personal information is used to:

• Deliver services and products effectively
• Notify players of account activities
• Provide support and resolve disputes
• Verify identity and authenticate logins
• Prevent fraudulent or illegal activities
• Improve functionality and user experience
• Generate and maintain user profiles
• Meet regulatory and policy obligations

Sharing and Purpose of information collected

• With third parties during transactions or product/service support
• To comply with legal obligations or government requests
• During business acquisitions, mergers, or asset sales
• As aggregated, non-personal data for analysis and profiling
• We do not sell or rent user data without explicit consent

Retention of Personal Information

Information is retained as long as required to provide services or comply with legal obligations. After termination of services, anonymized data may be used for analytics or legal needs.

Opting out of promotional emails

Players may unsubscribe via email links or contact us through the details provided on the website.

Intimation regarding personal information

For changes to shared information, users can contact us via the website. We use encryption, 2FA, and secure servers to safeguard data.

Users may request deletion or modification of account data by contacting support@52cards.co.in.

Important Disclaimers

If players refer others, we may collect friend’s contact details for referral messaging only. This data is solely used for the referral program.

Contacting Us

Players can reach out through our website's contact page. Policies may change over time, and it is advised to regularly review them for updates. We remain committed to the highest standards of data protection.

13. Registration Process

At 52 Cards, we prioritize security, responsible gaming, and a seamless onboarding experience for all players. This policy outlines the necessary steps and requirements for users to register, verify, and begin playing on our platform.

To create an account on 52 Cards, users must provide the following details:

• User Name (must be unique and should not contain special characters)
• Email Address (must be valid and in use)
• Mobile Number (must be linked to a valid SIM)
• Password (minimum 8 characters, including at least one number and one special character)

Verification Process

• Email Verification: Users must confirm their email by clicking on a verification link sent to their registered email address or submit the One-Time Password (OTP) sent to their email address
• Mobile Number Verification: Users must verify their mobile number by entering a One-Time Password (OTP) sent via SMS
• Password Security: It is advised that users set a strong password and do not share it with anyone under any circumstances

Account Verification (KYC Policy)

As per regulatory requirements and to ensure a safe gaming environment, basic KYC verification is mandatory before deposits and full KYC verification before withdrawals.

Accepted KYC Documents:

• Aadhaar Card (Mandatory for identity verification)
• PAN Card (Mandatory for withdrawals and tax compliance)

KYC Verification Timeline:

• KYC verification is instant, processed through Auto API-enabled verification. It however should not take more than 15 mins subject to server response from the regulators
• If documents are unclear or mismatched, a manual verification process will be initiated, taking up to 72 hours post completion / submission of all required documents

Failed KYC Attempts:

• Users have a maximum of 2 attempts to submit correct documents
• Upon the second failure, the account will be temporarily suspended until proper documents are provided and manually verified by support team of 52 Cards

No Gameplay Without KYC:

• Users cannot start playing with free credits before verification

Users are requested to refer our KYC policy for further details.

Deposits and Payments

• Minimum deposit limit: ₹99 per transaction
• Maximum deposit limit: ₹49,999 per transaction
• First Deposit Bonus: New users receive a ₹500 bonus on their first deposit

Deposit Methods:

• UPI (Google Pay, PhonePe, Paytm, etc.)
• Debit/Credit Cards (All major cards in India are supported)
• Net Banking (All major banks in India are supported)

User Onboarding Experience

• No tutorial or guide for first-time users; users are expected to familiarize themselves with the platform
• Users are required to acknowledge and accept the Responsible Gaming Policy before starting gameplay

Fraud Prevention & Security

• Each player is allowed only one account
• Automated fraud detection systems will flag the following:
• Registration attempts with duplicate KYC documents
• Accounts using the same mobile number multiple times
• Mismatched name details between KYC documents and bank details
• Strict anti-account sharing measures will be in place
• Permanent account closure and/or legal action will be taken against users providing fraudulent details

Account Suspension & Rejection

• Repeated use of the same mobile number for multiple registrations
• Same set of KYC documents used across multiple accounts
• Mismatched names in KYC and bank/API verification

Flagged Accounts Review

• Accounts flagged for suspicious activity will undergo manual verification
• If fraudulent activity is confirmed, the account will be permanently suspended
• Users found violating fraud policies will have all deposits and winnings forfeited

Withdrawals & Processing Fees

• Name on KYC documents and bank account must match exactly for withdrawal approval
• Withdrawable amount: Only winnings (not bonus amounts) can be withdrawn
• A 30% TDS is deducted on withdrawals as per applicable tax laws. Users are requested to refer our TDS policy for further details

Withdrawal Methods:

• UPI
• Bank Transfer
• Net Banking

Processing Time: Withdrawals are processed within 24 hours post-verification (subject to working hours / days or force majeure conditions).

Once players load money through UPI, the same UPI address (VPA) will receive withdrawals / payouts necessarily. In case there is an alternate UPI ID for the same player, relevant supporting proof along with email from registered email id needs to be sent to us for approval before initiating withdrawal.

Support & Communication

• Email: support@52cards.co.in
• Phone: 1800 890 2466
• Contact us page on our website

Incomplete Onboarding Restrictions

• Players cannot access deposits without completing basic KYC or withdrawals without completing full valid KYC
• No gameplay is allowed until basic KYC verification is complete
• Pop-up notifications will be used to remind users to complete their onboarding and KYC verification

This policy ensures a smooth, secure, and compliant onboarding experience while adhering to legal and industry standards.

Play responsibly and enjoy 52 Cards!